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Service Sales Policies

Last Update: December 24, 2023
This policy requires that all vendors of services and all vendors of products that provide services of stay, physical contact, coordinated delivery or collection of products at the client's residence, business or other location designated by the client ("Service Providers "), they must follow certain guidelines to ensure a safe and ideal experience for customers and service providers. Failure to comply with this policy may result in a warning, suspension of your orders, or termination of your sales privileges.
Buyer-Seller Communication Policy
As a Service Provider, unless we inform you in writing that you are exempt from this policy, you can only contact a customer by using a Ponlo en Casa communication channel such as buyer-seller messaging. You may not use customer personal data or a Ponlo en Casa communication channel to contact customers in any way for marketing or promotional purposes, or for reasons unrelated to order fulfillment.
Cancellation Policy
To ensure the best experience for customers, Ponlo en Casa may deduct up to 30% cancellation fee for order cancellations caused by the Service Provider.
Payment Acceptance Policy
As a Service Provider, you will ensure all payments (including refunds and discounts) for service and product orders and custom requests initiated through ponloencasa.com are processed through ponloencasa.com. You must not solicit or request payment for additional services, products, or parts beyond those listed in the scope of work on the service detail page for the applicable service order either the buyer or the beneficiary. 
If we determine that you or your personnel circumvent this policy, we may withhold any payments to you until the completion of any related investigation, or recover any amounts owed to customers or Ponlo en Casa by any method provided in your seller agreement.
Unaccompanied Minors
As a Service Provider, you will never perform in-home services while an unaccompanied minor is inside the home. You will ensure that a child's parent or guardian is present at all times.
Zero Tolerance Policy
Ponlo en Casa will investigate and may immediately suspend selling privileges for Service Providers or their personnel pending our investigation of the following customer-reported incidents:
  • Assigning a technician to a service job, arranged product delivery or return pickup at a customer's residence, business, or other location designated by the customer without a successful verification of the professionals by Ponlo en Casa. Some professions performed and offered for sale in Ponlo en Casa will require professional license or certification.
  • Fraudulent or offensive behavior (including information on your account, communication between you and Ponlo en Casa, communication between you and customers, and your behavior on the customer's property or designated service location).
  • Illegal activity in the course of performing your services.
  • Property damage in excess of $1000 CUP.
  • A technician that was reported appearing to be under the influence of drugs or alcohol on the job. (We have zero tolerance for people working under the influence of drugs, alcohol or any other type of psychoactive stimulant).