Code of Conduct

Last updated: December 24, 2023

All Ponlo en Casa sellers are expected to adhere to the following policies when listing products on Ponlo en Casa. Seller offenses and prohibited content can result in suspension of your Ponlo en Casa account automatically.

Seller code of conduct

This policy requires that sellers act fairly and honestly on Ponlo en Casa to ensure a safe buying and selling experience. All sellers must:

1. Provide accurate information to Ponlo en Casa and our customers at all times
2. Act fairly and do not abuse the features or services of Ponlo en Casa
3. Not attempt to damage or abuse another Seller, their listings or ratings
4. Not attempt to influence customers’ ratings, feedback, and reviews
5. Not send unsolicited or inappropriate communications
6. Not contact customers except through Buyer-Seller Messaging
7. Not attempt to circumvent the Ponlo en Casa sales process
8. Not operate more than one selling account on Ponlo en Casa without a legitimate business need

Violating the Code of Conduct or any other Ponlo en Casa policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.

Accurate Information

You must provide accurate information to Ponlo en Casa and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business (if you are listing a legal and active business) or a name that identify you if you are selling products as an independent seller and list your products in the correct category.

Acting Fairly

You must act fairly and lawfully and may not misuse any service provided by Ponlo en Casa. Examples of unfair activities include:

• Providing misleading or inappropriate information to Ponlo en Casa or our customers, such as by creating multiple detail pages for the same product or posting offensive product images
• Manipulating sales (such as by accepting fake orders or orders that you have paid for)
• Attempting to increase the price of a product after an order is confirmed
• Artificially inflating web traffic (using bots or paying for clicks, for example)
• Attempting to damage another Seller, their listings or ratings
• Allowing other people to act on your behalf in a way that violates Ponlo en Casa policies or your agreement with Ponlo en Casa.

Ratings, Feedback, and Reviews

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:

• Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
• Ask customers to write only positive reviews or ask them to remove or change a review
• Solicit reviews only from customers who had a positive experience
• Review your own products or a competitor’ products

Communications

You may not send unsolicited or inappropriate messages. All communications to customers must be sent through Buyer-Seller Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.

Customer Information

If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Seller Messaging) or share it with any third-party.

Circumventing the Sales Process

You may not attempt to circumvent the Ponlo en Casa sales process or divert Ponlo en Casa customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.

Multiple Selling Accounts on Ponlo en Casa

You may only maintain one Seller account for each region in which you sell, unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.

• Examples of a legitimate business justification include:
• You own multiple businesses and maintain separate businesses for each
• You have products for sale in different provinces
• You are recruited for a Ponlo en Casa program that requires separate accounts

Filing Infringement Notices as an Agent or Brand Protection Agency

Ponlo en Casa understands that many brands may choose to have brand protection agencies or agents to report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, Ponlo en Casa does not permit individuals with active selling accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own selling account (through removing competing listings, for example). Any sellers filing notices as an agent to benefit their own status as a seller may have their selling account terminated.